We can't wait for you to enjoy your jewelry, and are committed to getting you your order as quickly as possible!
Items in our READY TO SHIP collection are immediately available and will ship within 2-3 business days of order.
Some of our styles are made to order, and will ship within 3-4 weeks from date of purchase. Upon receipt of your order, we will reach out to confirm your expected delivery date.
To inquire ahead of time about current timing for a specific style, or to request a rush delivery date, we welcome you to Contact us for more information.
Shipping cost is dependent upon the total value of your order + delivery method of choice, and will be calculated at checkout.
Orders valued at $3,000 and over will require a signature at delivery. Mined + Found is not responsible for lost or stolen shipments, delivery delays or any other unforeseen circumstance associated with the shipping and delivery of your order. Once your order leaves Mined + Found the shipment is the responsibility of the carrier chosen at checkout.
If for any reason you are not thrilled with your purchase, we welcome you to initiate an exchange or return on or before 10 calendar days from receipt of your purchase.
Orders $2,000.00 and above will incur a 7% restocking fee.
Please contact firstname.lastname@example.org to initiate the process and receive a complimentary prepaid return label. Items must be accompanied by their complete original packaging and in unworn condition.
When your package has been received, we will review your return. Upon approval, your refund will be processed & returned to the original form of payment within 5 business days.
Returns must be tendered to a courier within 5 business days of receiving your return label. Returns that are not tendered to a courier within this time period will incur a non-negotiable 20% restocking fee or may be refused entirely. Please note, we cannot refund your purchase until it is received. We are not responsible for lost return packages.
Unauthorized returns will be refused.We retain the right to refuse any returned items if we deem them to be not in their original condition.
Special ordered and customized items may not be returned, exchanged, or refunded. Items purchased from a sale capsule are final and may not be returned.
PLEASE NOTE: INTERNATIONAL orders are not eligible for return or exchange at this time.